Very bad experience - NOT recommended

As per telephonic appointment our dog was scheduled for an appointment the following day. Upon arrival 20min prior to appointment, I was informed that I will be phoned when the dog will be ready for collection.<br> As I prefer to wait (our dog is one of our children) I inquired how long it will take. The young lady informed me that he will only be done later the afternoon. His appointment was for 10:30. Therefore he had to be caged for the whole day till the afternoon. This is unacceptable and ridiculous. Why did I therefore have to make an appointment?? Surely when one makes a hair appointment or Doctors appointed you are not informed to wait for a couple of hours then are seen to. I informed the lady that i would prefer to wait for my dog as he is very nervous and I could see his reaction when shoved (yes shoved) into the cage. She was extremely unhelpful and even had the audacity to inform me that they received a lot of bookings that morning. Not my problem! I booked in advance.. She then informed me that I could bring him later that afternoon then. Where on earth is the client service?? I made an appointment!! My husband phoned the owner to complain. No answer...