CUSTOMER RELATIONS

Been to the restaurant with two other friends. My handbag was on next to me on the floor. Being a dog lover I did not chase it away,One of their dogs came to our table (sitting outside) and started chewing the sling of my bag. When we noticed it we called the waiter and he then called his manager. I was told to take it to a place in Durbanville to fix it. They can stich it up, but can not fix it as they have not the same leather. I called them and can they not claim from their insurance as it will open a can of worms, and it a working farm. By admitting guilt they do not want to replace the bag. It is KUDU Leather. Spoke to owners wife Ronel Brink. Send e-mails but no response.BAD CUSTOMER RELATIONS.