Disgusted

Greetings All.

I must really say this service i have gotten from nissan is pathetic and disgusting.

I purchased a vehicle from them this year before lockdown. I purchased this vehicle from them and paper work was sorted out and i waited for the vehicle close to a month to get it. When i finally took it from them and left the store and stopped a a fueling station to fuel and the petrol cap did not open so i called one of there sales guys who helped me named Shane. He then said they will fix it up so i carried on home with my vehicle. They then refereed me to there repair person who is a guy who stays in linymer who doea repairs NOT IN A SHOP but who works from his house.

I then had to deal with this guy for a period of 3 month until i got the fuel cap fixed.

The van did not even come with a spare key and service manual( But take note they said the van does have and i will get it). I had to practically beg there manager to sort the spare key out so a month back he called me to there shop and there was a guy who cut the spare key but with no remote and he says this is the best i can do for you. UP to this date 29/09/2020 i am still waiting for the service book as i need to service my van.

This has not been a good journey and the Manger i spoke to his name is Paul(0790334881).

I dont think that anyone should experience bad customer care from a big servive provider like nissan.