Horrible Service | Lack of Communication

I am writing to express my extreme dissatisfaction with the service I received at Hyundai Midrand. My experience has been the worst I have ever encountered. I will not be returning. Following a service (my car is currently at 24,000 km), I began experiencing clutch problems. I booked my car into the workshop on Monday, December 9th, 2024, and as of today, December 19th, I have received no updates. The service advisor who booked my car was Natesha. Despite repeated calls, I have yet to receive any information. The claim process with M-Sure was not initiated until Tuesday, December 17th, only after I contacted the Workshop Manager (Sandoro) to complain about the lack of progress made during the previous week. The manager has repeatedly promised to call back but has not done so. No timeframe for completion was provided. This situation is causing significant inconvenience, as I am forced to find alternative transportation while my paid-for vehicle remains in their workshop. The lack of accountability for the failure to provide updates is deeply disappointing and reflects poorly on the Hyundai brand.

If I don't call to follow up, no one is providing me with an update!