HM
Hlamulo M
Active since Aug 2023
2
Reviews
0
Industries
Reviews
2 reviews16 months ago
Horrible Service | Lack of Communication
I am writing to express my extreme dissatisfaction with the service I received at Hyundai Midrand. My experience has been the worst I have ever encountered. I will not be returning. Following a service (my car is currently at 24,000 km), I began experiencing clutch problems. I booked my car into the workshop on Monday, December 9th, 2024, and as of today, December 19th, I have received no updates. The service advisor who booked my car was Natesha. Despite repeated calls, I have yet to receive any information. The claim process with M-Sure was not initiated until Tuesday, December 17th, only after I contacted the Workshop Manager (Sandoro) to complain about the lack of progress made during the previous week. The manager has repeatedly promised to call back but has not done so. No timeframe for completion was provided. This situation is causing significant inconvenience, as I am forced to find alternative transportation while my paid-for vehicle remains in their workshop. The lack of accountability for the failure to provide updates is deeply disappointing and reflects poorly on the Hyundai brand. If I don't call to follow up, no one is providing me with an update!
0 replies
32 months ago
Bad customer Experience | I need replacement for the Fridge
My experience has been horrible, I logged a complaint on the 19th of June 2023 with regards to an issue with my Hisense 223L Fridge-Freezer Inox H310BI. I purchased this particular fridge at Russells Tembisa Mall. It has been over 2 months now and I still don't have a functional fridge. I had different technicians from MacPro Appliances (3 if not 4) come and attempt to fix the fridge on multiple occasions and it would work for 2-3 days because the gas was leaking. Communication with this company hired by hisense wasn't the best, from getting confused with other clients to not receiving updates at all. A lady by the name progress advised that a report was filed and sent through to Hisense because the fridge couldn't be fixed due to internal leakage. I received an sms stating that my repair was marked as completed which didn't make any sense. I contacted the Hisense Customer service and dealt with a lady by the name Nomathemba Ngwenya who later sent me an email with the collection for credit job card and advised that I will need to return to Russells Tembisa Mall to make arrangements for the fridge to be replaced. Upon my arrival I dealt with Zondi who advised that my complaint is appearing on the system as closed and why would the collection for credit job card be sent directly to my emails whilst it is not uploaded on the system. Zondi tried calling the Hisense customer service center but they weren't helpful because why would I be requested to forward a document they should already have to Russells then they sent through to Hisense. The last guy we spoke to advised that the collection for credit job card document should be sent to Tumi who is the manager. I called the Hisense Customer service number again( I have even lost count how many times and how many consultants I spoke to) and what is annoying the most is that you get different stories and if you ask to be transferred to who you spoke to before it never happens. A lady my the name of Ntombi mentioned that the Collection Department will let me know when they will be able to collect the fridge and the last lady I spoke, very rude by the way. Said that once they have issued that document that is where their involvement end as Hisense. I need my new Fridge delivered and I am super tired of the back and forth with me having to follow up as if I didn't pay the full price for this fridge when I purchased it. 2 months is a really long time to be dealing with all this, I am really frustrated and lost faith in the brand "Hisense"
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (100%)