BAD SERVICES

Good Day

Hope this finds you well. I have been taking my car to Nissan THE GLEN in Johannesburg for the cluster replacement and gear box check for the past 6 months before lock down and again yesterday. The first time they ordered the part which took 3-5 to arrive then for six months I have been turned 4 times away. 1. I went in the morning at 6:30am left my car only to be told at 15:47 that they were over booked they couldn’t change the cluster and that happened twice in different days. 2. Yesterday 14th May 2020 I took the car again as I booked and they told my car will be the first to be attended 6:26 I was the and the first client but some cars from city of Joburg were attended too first and only to be told at 10:54 that the cluster is wrong and doesn’t fit on my car. All this time they were busy with other cars hence they told me after 10am that the cluster is wrong and I have been waiting for the car. Be aware that the warranty is ending soon and my problem has not yet been fixed. I use this bakkie to deliver products as I run a poultry farm. I have wasted my time and taking half day leave just to be told such stories and excuses now what will happen that my warranty will expire at 60 000KM must I pay for the car to be fixed myself. I have been treated like trash and I’m so depressed by the service I got after more than 6moths of trying to get my cluster replaced.

Car registration: HV 13 WG GP SIBUSISO KHUZWAYO