Pathetic service 2 years consecutively

If I could give half a star I would. From the time I booked my car via the website to me calling in to confirm and even till the last which was receiving my car after it had been service. Their service is just pathetic and it was the 2nd year in a row I experienced poor service from this dealer.

The service consultant (Gladness) still has the nerve to make me a liar after giving feedback to Lorraine who called me days after the service, saying that I never said that I am a waiting-customer when I emphasized that to her as well as when I called to confirm my booking for the 02/12/2022. I was the 5th car in line that day and even after saying I am a waiting client, they assured me the car would be back and in time for my appointment for 12pm elsewhere, to my surprise, more then 4 cars were collected before mine.

It took them 3hours 30minutes + and my car was not even washed properly after returning it, if I had waited for them to wash it properly I was going to be late for my 12pm meeting. THEY DONT EVEN COMPLETE THE WRITING IN THE SERVICE BOOK!!!