Groups R Us Insurance Partners
1.3|14 reviews
PK
Puleng K
1 reviews | Active since Member
27 Jan 2026, 13:45
****
I wish there was zero, this is a **** they debited my account and I have never spoken to anyone from this company. I am told they can't reverse it on their side I must do it with my bank, my bank tells me to speak to them. I wonder how much they are doing a month taking people's money without their concern.
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Replies (56)Groups R Us Insurance Partners's replyOfficial
16 Feb 2026, 12:37Thank you for raising your concerns. We are sorry to hear about your experience and understand how upsetting unexpected deductions can be.To clarify, our income protector policy is offered as an optional add-on during the loan application process with one of our partner providers. It is not automatically applied, and a policy can only be activated where the option is selected and the mandate is accepted during that application journey.We recognise that the application process can move quickly, and if the option was selected unintentionally, or if you contacted us to cancel before the deduction took place, we would like the opportunity to investigate this and resolve it as a priority. We take transparency and customer trust very seriously and have no interest in debiting customers incorrectly.For privacy and security reasons, we are unable to request or discuss personal details on a public platform. Please contact us directly via info@groupsrus.co.za or 086 127 3342 so that we can review the matter securely and assist with cancellation and any refund due.We appreciate the opportunity to address this matter.
Best regards,
Groups R Us Insurance Partners's reply16 Feb 2026, 12:37
Official
Thank you for raising your concerns. We are sorry to hear about your experience and understand how upsetting unexpected deductions can be.To clarify, our income protector policy is offered as an optional add-on during the loan application process with one of our partner providers. It is not automatically applied, and a policy can only be activated where the option is selected and the mandate is accepted during that application journey.We recognise that the application process can move quickly, and if the option was selected unintentionally, or if you contacted us to cancel before the deduction took place, we would like the opportunity to investigate this and resolve it as a priority. We take transparency and customer trust very seriously and have no interest in debiting customers incorrectly.For privacy and security reasons, we are unable to request or discuss personal details on a public platform. Please contact us directly via info@groupsrus.co.za or 086 127 3342 so that we can review the matter securely and assist with cancellation and any refund due.We appreciate the opportunity to address this matter.
Best regards,