Growth Point fails to manage their centres

Growth Point manage a shopping mall in Cape Town (Bayside mall) Unfortunately I had a bad experience with the centre management where they refused to assist me when a mall tenant tired to commit *****. They refused to send security down to the tenant shop, until I said I would call SAPS. They maintain they cant give me the contact details of the owner of the shop, stating it was in contravention of the POPIA act, but insisted on taking my personal details. The incident was NOT logged in the centre management book, and the staff did not return several phone messages. Once they identify your number on their caller ID they dont answer your calls. So I went down there myself to ask for my details to be removed from the security guards book. They were organised and couldn't locate the security guard or his notebook. After I again threatened to call SAPS and called Growth Point in Johannesburg, their marketing person eventually gave me the cell number for the PA for the tenant's owner. Pathetic customer service to say the least !! What do you do in the case of real emergencies.