Growth Point Mall not helpful after car got broken into

I hope you are well. I am highly disappointed in the assistance I received on Friday 24 November 2023 at Lakeside Mall after my car was broken into. I understand that the mall has a policy where the customer who has been a victim of crime is not allowed to be shown the security camera’s till they have opened a case and the IO comes and requests the footage. This policy is truly not in the best interest of your customers, it is rather in the interest of the ********s. This gives them the opportunity to avoid law enforcement. I truly believe if the footage had been looked at when I reported the ********s who broke into my car could have been apprehended. I know for a fact that I was not the only victim on Friday and perhaps if the mall security not necessarily myself had looked at what happened to my car this could have prevented other customers from falling prey.

Please find the attached document as to what happened on that day. The purpose of this email is not to get the mall to replace my lost belongings but rather to tell you that your policies are not in the interest of your customers but rather the ********s. At 16:30 I parked my car at the underground parking near entrance five. I got my handbag from the boot and ensured that all my doors were locked after locking. I went to fetch my little sister from Shoprite with the groceries and we went back to the car. We approached the car and as I opened the boot the alarm went off. We then loaded all the groceries inside the vehicle at this point all my contents including the laptop was still in the car. I locked my car and double checked that the boot and the doors are locked because the alarm had gone off when we initially got to the car. We then walked to Game Store. While at Game store I was not feeling well and told my little sister that we should leave the shop and head home. She went straight to the car and I went to the bathroom. When my little sister got to the car she unlocked the vehicle using the remote she then realized that the cover of the boot was not the way we had left it. She went to the boot, opened it and realized that the bag containing the lap to was not there. At this point it was 17:30. She gave me a call and I quickly rushed back. We had checked that the vehicle was locked before we left so we did not understand how they got in. We inspected my car and found that the driver’s side of the door had been tampered with. I have also inserted a video showing that the lock on my door no longer works. Mall security had been called and the car guard was also asked what happened. He says he did not see anything. The security refused for me to see the CCTV. I was told I can only see the footage after opening a case and the Investigating officer accompanies me. I opened a case at the Benoni Police Station