GRUNDIG/DEFY PRODUCT AND SERVICE BEYOND PATHETIC

How I wish I had read all these reviews about Grundig before I purchase the gas hob and oven, We have been having a issue with the oven for months, brand new oven, tried to use it and the door fell off, I am totally disgusted with their service which of course is DEFY, so both these these brands are not worth spending your hard earned cash on, problem is still not resolved. They have the worse service technicians,