Worst Deceitful Company ever! Stay away .. FAR AWAY!

The worst company ever! If I could give them -10 I would!! Be aware that they falsely advertised their products (stoves) are A energy rating and it’s false. I have solar and specifically researched for an A rated oven. This on their main international website. After installing the documents left by the electrician showed a B rating. All attempts to make contact on their website was fruitless. Thankfully I took screen shots and have emails as proof of their deceit. The local agent Arclik, distributes Defy and Grundig and it took countless phone calls to speak to someone (Shanie) who promised to sort it out only to then be be on sick leave and never came back to me… ever! I told them I needed it sorted out as I was going into hospital the next day. Then Spoke to Innocent who had absolutely zero understanding or empathy. Also promised to call back… never did despite trying to get hold of him again. When asked to speak to management he told us he would go higher and come back to us… it’s now a week later. Nothing. Now I hear this is everyone’s experience:(. Then Suddenly they changed some of the specs on the website… so devious but I’m not leaving it there. Once I have recovered I will be taking this to the Consumer Council so no one else is ever ripped off again. These people have ripped off good hard working people people by lying about their products. Others have warned about their non-existent service. STAY AWAY FROM THEM AND THEIR PRODUCTS…. Please!!! You have been warned!!! Bosch has an A rating… and very reliable.. go with them instead!!! I should have…