Unreliable in Resolving Customer Issues

Utterly disappointed in the below par standards of customer service being conveyed by GSK South Africa.

For a global pharmaceutical company, it disappointingly fails to live up to its reputation and promises. No pride, no integrity?

The company has been negligent, indifferent, and unresponsive in taking accountability concerning the customer complaint that was brought to their attention.

I was initially informed that I would receive product replacement the latest by this week. Not only has nothing materialized but GSK has evidently disregarded its customer by ceasing any form of accessible communication between the two parties – displaying unreliability.

GSK sure knows how to generate 'impressive' stature when consumer satisfaction doesn’t fit into their business strategy.