Poor service by GSR

I am very disappointed with the service we received from GSR garage & shutter, my husband called them to come fix our garage motor on the 8th of December 2025. They installed a new motor & we were happy. On Saturday the 13th when I opened the garage & drove out when I closed the door the door got stuck meaning it didn’t fully close living a space for a ******** to crawl in the house & our garage accesses the house. My husband called them to inform them that the garage door is stuck they have not come to us till today, instead their receptionist was now ignoring my husband’s calls only got an answer when I can called with my number, I guess she thought wow new business where they **** people of their money & never fix anything. When she answered I informed her that I am Thabo’s wife & told how frustrated I am that we have been with an open garage door for 4 days, my husband has to leave & I will be left alone with the children with an unsafe house, I told her they don’t care about us but they took our money. She told me we are not the only customers I can’t believe she said that to a woman & children who have to sleep in an unsafe house with the crime rate of this country & hung up on me. I want my money back because they took our money for nothing & still have not asssisted us with anything except them saying the technician is on its way and nothing happened. I am going to take them to the consumer Ombudsman if they give us the service we paid for