Don't order from G-Star, get jeans from Superbalist

I ordered a pair of jeans which was way too big in early December. I requested a return, and was promised Aramex would come collect on 5 December. It's now 18 December. I have emailed five times, and each time the customer service at G-Star says they haven't heard back from Aramex. It's ridiculous. I also tried to retun the jeans to the shop, and they don't allow that. So i'm basically completely stuck for options. I would never ever order from them again - rather go to Superbalist, which has great offers on G-Star and actually has good customer service.