GT Concepts TERRIBLE CUSTOMER SERVICE!!!

I ordered a bonnet gaurd and window shields for my vehicle. Firstly, the website did not allow me to select a "year model" for my Amarok, my assumption then was one size fits all; there was no confirmation during the packaging process which took an entire week. Secondly, the packaging and despatch process is very slow, took almost a week just to despatch my order out of the store; only to realize that I was sent 2011 parts when actually my year model is 2023, no problem simple error and resolution; simple exchange of parts. I reached out to them and explained the predicament and how it happened, the attitude I recieved when advising them to correct the "glitch" on the "ordering system" which automatically led me to suspect that I will not be getting any exchange. As a customer advising them on their system, I was met with hostility, anyway, I am still waiting for a courier as promised to collect and exchange the parts and its now the 2nd week waiting. They no longer respond.

I you work work hard and value your money, I would advise you steer clear of this business. Mistakes happen and can be easily rectified. Terrible customer service and arrogance when dealing with clients is a business killer. Spend your hard earned money where it is appreciated. Stay away from GT Concepts.