GT247.com lost my money!

GT247.com is by far the worst service provider I have ever encountered! They are extremely inefficient and incompetent, and their Support Desk is incapable of providing assistance, seemingly unaware of what the query is about or how to resolve it. It is impossible to get any help, let alone a response, from them. I sent them numerous emails, all in respect of a single, straight-forward query - a shortfall in my trading account which was their fault - all of which were evaded. When my query was eventually addressed by the so-called ''VP of Trading'', Nilan Morar, he was exceptionally rude, arrogant and condescending, even though his lack of technical knowledge was apparent. He attributed the shortfall to ''slippage'', which was not relevant in this instance as my exit price was pre-specified, and was simply a convenient excuse he attempted to hide behind to unsuccessfully explain the money GT247.com had lost me and to conceal his blatant lack of understanding of a simple trading term - a take profit level. My friends have had similar experiences with GT247.com and have yet to receive their money back. As a result, my friends and I will be closing our accounts and switching to a more transparent, reliable broker. Potential clients be wary - the reviews of GT247.com on Hello Peter, which are all negative, speak volumes. I would suggest opting for a more reputable, trustworthy and established broker - one that isn't going to lose your money, then ignore your emails. There are plenty of low-cost, respectable brokers around who are not fly-by-night.