TI
TT I
Active since Nov 2019
8
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Reviews
8 reviews49 months ago
Defective items
I recently purchased a few items from Tread and Miller and am extremely disappointed with the poor quality and craftsmanship. First, a R1200 leather handbag bag I purchased had a big stain. Now, I'm having an ongoing issue with a R1300 pair of shoes, which I had to exchange 4 times as all of the pairs I was sold were defective - from broken buckles to damaged soles, uneven and rough stitching, and even torn leather. The fact that multiple pairs of the shoe are flawed is testament to the poor workmanship. You cannot expect customers to pay premium prices for products of such poor quality. Furthermore, it is unacceptable and unethical to sell patently flawed items to customers. To compound matters, my multiple attempts to get assistance via email and social media have gone unresponded to. Awful customer service!
0 replies
62 months ago
Bullied by staff
Wendy Krishna had reserved an item at Gateway, and assured me that the necessary arrangements had been made for my ease of collection. However, when I arrived in store, not only was the team unaware of this arrangement, making me wait for 20 minutes while they tried to get informed, but they were extremely rude and disrespectful to me. Thabisile Mhlongo and Sarah Fulton gosipped about me within earshot, bemoaning the "drama" I had supposedly caused when all I did was arrive to collect my item. When I confronted Thabisile about her nasty comments, she rudely and abruptly dismissed me by saying that she was discussing a "private stockroom matter" which was not to be discussed with customers, in effect telling me to mind my own business. I find it ironic that such a "private" matter can be discussed in front of me but not to my face. Her passive-aggressive behavior was absolutely nasty, rude and uncalled for, and is tantamount to bullying. Never did I, as a paying customer, expect to be bullied by a Woolworths employee in your store. Following this incident, I opened a case at the police station. I have been more than patient with and accommodating of Woolworths' poor treatment to date, but this is intolerable. I will not stand for any formal of bullying and I will not be victimised by your staff in your store. Thabisile, Sarah and Woolworths will be held accountable.
0 replies
63 months ago
Worst service ever!
Woolworths' Customer Service team knows nothing about servicing its customers. I reported incidents in the last month, none of which have been resolved. They claim to have handed these matters over, yet I am still awaiting feedback. This is just a convenient excuse as they pass the buck. Getting assistance from them is impossible, and escalating complaints is a dead-end. It's as if all customer queries get thrown into a black hole, never to be recorded. First, I their store fridges and freezers were out of order, meaning the 2 tubs of ice-cream I bought were defrosted and filled with shards of ice. They supposedly reported this to their Foods team, yet I still await a resolution. Then, I logged a stock enquiry with their social media team, who promised to source the item for me and contact me as soon as stock was secured. They never did and, instead, sent me a feeble response weeks later - upon my follow-up - directing me to their website where the item was sold out. This in spite of the fact that they promised to contact me directly as soon as the item launched. Whoever took ownership of this only to cook up should be fired. To compound matters, they sent me on wild goose chase from shop to shop across the province- in the middle of a pandemic- in search of an item that was supposedly in stock but was clearly out of stock. The audacity of their staff is astounding. The head office staff are absolutely arrogant to boot, not taking customers' time seriously by dismissing complaints without taking the appropriate action and giving them the run-around. Is it so hard to provide a concrete response instead of a generalised, evasive copy-paste template? Especially when I have been following up for over a month! Their social media team should all be fired! Incompetent as all hell with absolutely no idea how to professionally and respectfully communicate with customers. My queries were all handed over from one person to the next, none of whom had the courtesy and commitment to contact me. This case is still unresolved, so I am hereby requesting again that Woolworths source the 3 items (2 dresses and 1 sandal) for me and reimburse me for the horrible quality ice-cream. I have a record of all the communications that took place, which I will be sending to the Group's Head of Customer should this case not be suitably resolved. If unresolved, I will also be escalating this with the intention of having everyone involved in this removed from their jobs.
56 replies
64 months ago
Absa: A Bunch of Incompetent Good-for-nothings
My experience with Absa keeps getting worse. Their staff are the most ignorant, incompetent, inefficient people I have ever encountered, and they treat their customers like garbage. Basani Hlungwane needs to be fired. She is the most ignorant, incompetent person I have ever come across, not conducting proper investigations into my complaint, yet she has the gall to insist, with such arrogance, that I did not have my card present on my visit to the branch, a completely baseless claim and a convenient excuse for why the consultant didn't do her job. However, in the same breath, Basani admits that she doesn't have knowledge of what transpired on that visit. Ignorance at its finest! I wonder what I handed over to the consultant when she requested my card if I supposedly didn't have it present. This is the epitome of employee centricity, the complete antithesis of the "customer centricity" Absa purports to uphold. All Absa is good for is covering up the sh**ty jobs their staff do. Basani is absolutely useless at her job. I will be sending a lengthy email to her superiors informing them in detail of my awful experience with her, her inability to do her job and her atrocious customer interaction skills. Furthermore, I will be getting my attorney involved to handle this matter and Basani's false claim that I did not have my card present at the time. Any further communications from Basani will be treated as harassment.
61 replies
64 months ago
Worst service ever!
Absa continues to send my confidential banking information to the wrong number, even after I updated my cellphone and brought this matter to their attention multiple times. Still, they refuse to take accountability for their mess-up. Two weeks ago, I visited my branch to update my cellphone number for online banking and all my notifications, which the consultant assured me was actioned. Yet 2 weeks and countless emails later, Absa still hasn't effected this change and continue to compromise my accounts and expose me to the risk of fraud by sending my personal information to the wrong number. They even had the gall to phone this number and divulge my personal information to whoever was on the other end of the line. This is incompetence at its finest. Absa has no idea whatsoever how to deal with customers' queries. They claim to be a "custom-centric" brand, yet it is clear that they are employee-centric. They do the bare minimum to address customers' queries, more often than not evading them, and lack the initiative to go the extra mile for the customer, instead severely inconveniencing us. I have been given the run-around and been pushed from pillar to post for the last 2 weeks. Why did I waste my time and money and risk my by traveling to the branch in the middle of the second Covid-19 wave and amid surging case numbers if the consultant never did what I requested? When I brought this to their attention, I received an arrogant, tone-deaf email from Basani Hlungwane, Yadhir Baijnath and Lindiwe Mhlongo demanding that I return to the branch so the consultant can do the job she was supposed to have done right the first time. Absa is showing complete disregard for its customers' lives by recklessly driving us to its branches in the middle of a global pandemic. This situation could have easily been avoidable if Absa staff were in the least bit efficient and competent. Now they expect me to pay for the mess they created by demanding that I go to the bank AGAIN to sort out what should have been done 2 weeks ago. Absolutely not! Instead, I will be transferring my accounts to a bank that values its customers and knows how to do its job properly. Think twice before joining Absa - the reviews speak volumes about the abysmal brand and its horrible service delivery. It's no wonder they continue losing customers.
122 replies
64 months ago
Disgusting service!
I visited my branch 10 days ago to change my online banking cellphone number. To this day, this change has not been made. I distinctly asked the consultant to effect this change and handed over my ID and debit card while she processed this. I explained that my old number was incorrect and that all notifications need to be sent to my new number. She assured me that my request was fulfilled and sent me on my way. However, when I completed my online banking later that day and failed to receive any notifications, I knew something was wrong. The consultant had not actioned my request, and my confidential banking information was being sent to the old, compromised number. I immediately contacted Absa to request that my number be updated as per my initial request. I explained the urgency of the situation and informed them that by sending my highly sensitive information to a compromised number, they were exposing me to the risk of fraud. This was 10 days ago. Countless emails later, Absa still does not understand the urgency of this matter as they continue to give me the run-around. I received an arrogant, tone-deaf email from Basani Hlungwane, Yadhir Baijnath and Lindiwe Mhlongo demanding that I return to the branch so the consultant can do the job she was supposed to have done right the first time. I explained that I took a risk by visiting the bank in the first place, during a second wave and surging cases of Covid-19, and that my request was straightforward enough for the consultant to have performed correctly the first time, and that I am absolutely not willing to risk my life by visiting the branch in order to fix the mess that Absa and its incompetent staff created. However, Basani clearly did not grasp this as she unreasonably continued to demand that I return to the bank. Absa clearly does not value its customers or their well-being, as it continues to recklessly drive customers into its branches, showing complete disregard for the rapid spread of Covid-19 and its deadly effect on our country. To compound matters, Absa contacted the compromised cellphone number and proceeded to divulge my personal information to whoever was on the other side of that number, further exposing me to fraud risk. Absa claims to be a "custom-centric" brand, yet it is clear that they are employee-centric. They do the bare minimum to address queries, more often than not evading them, and lack the initiative to go the extra mile for the customer, instead severely inconveniencing the customer. This case is going straight to senior management to expose the incompetence and inefficiency that is pervasive and entrenched in Absa. The Hellopeter reviews paint an accurate picture of the abysmal brand that is Absa. I am transferring my accounts to a bank that actually values its customers, and I urge you to do the same, as many of the reviewers have.
0 replies
64 months ago
Atrocious Service!
Absa is, by far, the worst bank in SA. Absa customers pay the highest fees, yet are subjected to the worst service delivery. I visited my bank 4 days ago, very anxiously and reluctantly as it is not safe to do so during the pandemic, in order to change my cellphone banking number. This wouldn't have been necessary if Absa's banking app was functional and progressive - this should be done online, especially given Covid-19. I requested that ALL my security and transaction notifications be sent to my new number as my old number is compromised, and the teller assured me that this was actioned. However, 4 days, a wasted trip and countless emails later, I have not received any security notifications to my new number, so these are clearly being sent to the old, compromised number. By sending my highly confidential information to this number, Absa is placing me at risk for fraud. Yet their team does not grasp the urgency of this matter and continues to ignore my communications. To compound matters, they appear to have blocked my account from being used. This is incredibly annoying and frustrating when I have no other means of making payments. Absa, stop recklessly driving customers into your branches and promoting the spread of Covid-19. Stop unnecessarily intervening in customers' accounts by restricting transactions for no reason. If you do not update my cellphone banking number and unblock my accounts, I will be escalating this matter accordingly. I am not prepared to leave my house to visit your branch in order to fix the mess caused by your incompetence and inefficiency.
229 replies
78 months ago
GT247.com lost my money!
GT247.com is by far the worst service provider I have ever encountered! They are extremely inefficient and incompetent, and their Support Desk is incapable of providing assistance, seemingly unaware of what the query is about or how to resolve it. It is impossible to get any help, let alone a response, from them. I sent them numerous emails, all in respect of a single, straight-forward query - a shortfall in my trading account which was their fault - all of which were evaded. When my query was eventually addressed by the so-called ''VP of Trading'', Nilan Morar, he was exceptionally rude, arrogant and condescending, even though his lack of technical knowledge was apparent. He attributed the shortfall to ''slippage'', which was not relevant in this instance as my exit price was pre-specified, and was simply a convenient excuse he attempted to hide behind to unsuccessfully explain the money GT247.com had lost me and to conceal his blatant lack of understanding of a simple trading term - a take profit level. My friends have had similar experiences with GT247.com and have yet to receive their money back. As a result, my friends and I will be closing our accounts and switching to a more transparent, reliable broker. Potential clients be wary - the reviews of GT247.com on Hello Peter, which are all negative, speak volumes. I would suggest opting for a more reputable, trustworthy and established broker - one that isn't going to lose your money, then ignore your emails. There are plenty of low-cost, respectable brokers around who are not fly-by-night.
0 replies
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5 Star
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4 Star
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3 Star
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2 Star
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1 Star
8 (100%)