Pathetic customer service. NO PRODUCT received or communication

I do not have a problem with the prodcut itself, that that I would rave and give 300 stars, but the customer service does not match the product. I paid for a repeat subscription on the 28th of June and have not received my new products, I have emailed over and over with no reply and I am not just fed up. It was R782 and at this stage I feel like it was ******.