No response despite undertaking - pathetic service

In February of this year complained about the service received at Kloofzicht Hotel and spa. I then received a call from the Manager who confirmed that their hospitality was not what it should have been and that their restaurant/kitchen was being upgraded in the next month. He then offered a complimentary stay for myself and my husband towards the end of March 2015 to make up for the bad service. He said he would be in touch to arrange a most convenient time.<br> <br> To date i.e. almost 6 months later, I have still not been contacted by the Manager. My husband and I often visit hotels/lodges in the Muldersdrift / Magaliesburg area but I can assure you that in light of this pathetic service, we will never stay at any hotel/lodge affiliated to the Guvon Hotel group again! <br> <br>