GH
Guvon Hotels
Unclaimed Business
GH
Guvon Hotels
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
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Used this business recently? Share your experience to help others decide.
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John O
1 reviews | Active since Jan 2020
11 Jul 2016, 08:23
Kllofzicht Lodge does not deserve 5 star rating 24-June-2016...
<p>Kllofzicht Lodge does not deserve 5 star rating after my stay on 24-June-2016...</p> <p> </p> <p>1# Upon arrival no assistance offered to have my luggage taken to room. Room 41 was allocated and keys handed over.</p> <p><br /> 2# Upon checking in the room was extremely cold with a faulty air-conditioner and had not towels, gowns or blankets. Reception were reluctant to offer assistance to heat up the room by turning on the fire place. Reception did though arrange towels and gowns but not blankets or to resolve the air-con. The matter was escalated to management.</p> <p><br /> 3# After close to two hours of struggle the manager arranged an alternative room (#46) and again no assistance offered to take luggage to new room. The weather outside must have been below 5 degrees celsius. The manager admitted that the room had not been adequately prepared and should not have been made available for booking to guests.<br /> </p> <p>4# Upon visiting the reception the next morning, guests from rooms 3 other rooms (19, 20 & 21) had advised of issues with faulty air-conditioning. Management at the hotel reception then admitted to a known issue which has resulted in general faults with air-conditioning across hotel rooms.</p> <p> </p> <p>5# After two weeks no feedback received about what went wrong to ruin the stay for a number of hotel guests who stayed there 24-June-2016.</p>
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|Replies (0)JO
John O
1 reviews | Active since Jan 2020
11 Jul 2016, 08:23
Kllofzicht Lodge does not deserve 5 star rating 24-June-2016...
<p>Kllofzicht Lodge does not deserve 5 star rating after my stay on 24-June-2016...</p> <p> </p> <p>1# Upon arrival no assistance offered to have my luggage taken to room. Room 41 was allocated and keys handed over.</p> <p><br /> 2# Upon checking in the room was extremely cold with a faulty air-conditioner and had not towels, gowns or blankets. Reception were reluctant to offer assistance to heat up the room by turning on the fire place. Reception did though arrange towels and gowns but not blankets or to resolve the air-con. The matter was escalated to management.</p> <p><br /> 3# After close to two hours of struggle the manager arranged an alternative room (#46) and again no assistance offered to take luggage to new room. The weather outside must have been below 5 degrees celsius. The manager admitted that the room had not been adequately prepared and should not have been made available for booking to guests.<br /> </p> <p>4# Upon visiting the reception the next morning, guests from rooms 3 other rooms (19, 20 & 21) had advised of issues with faulty air-conditioning. Management at the hotel reception then admitted to a known issue which has resulted in general faults with air-conditioning across hotel rooms.</p> <p> </p> <p>5# After two weeks no feedback received about what went wrong to ruin the stay for a number of hotel guests who stayed there 24-June-2016.</p>
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Tiffany C
1 reviews | Active since Jan 2020
12 Aug 2015, 08:27
No response despite undertaking - pathetic service
In February of this year complained about the service received at Kloofzicht Hotel and spa. I then received a call from the Manager who confirmed that their hospitality was not what it should have been and that their restaurant/kitchen was being upgraded in the next month. He then offered a complimentary stay for myself and my husband towards the end of March 2015 to make up for the bad service. He said he would be in touch to arrange a most convenient time.<br> <br> To date i.e. almost 6 months later, I have still not been contacted by the Manager. My husband and I often visit hotels/lodges in the Muldersdrift / Magaliesburg area but I can assure you that in light of this pathetic service, we will never stay at any hotel/lodge affiliated to the Guvon Hotel group again! <br> <br>
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|Replies (0)TC
Tiffany C
1 reviews | Active since Jan 2020
12 Aug 2015, 08:27
No response despite undertaking - pathetic service
In February of this year complained about the service received at Kloofzicht Hotel and spa. I then received a call from the Manager who confirmed that their hospitality was not what it should have been and that their restaurant/kitchen was being upgraded in the next month. He then offered a complimentary stay for myself and my husband towards the end of March 2015 to make up for the bad service. He said he would be in touch to arrange a most convenient time.<br> <br> To date i.e. almost 6 months later, I have still not been contacted by the Manager. My husband and I often visit hotels/lodges in the Muldersdrift / Magaliesburg area but I can assure you that in light of this pathetic service, we will never stay at any hotel/lodge affiliated to the Guvon Hotel group again! <br> <br>
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