JO
John O
Active since Jul 2016
3
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0
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3 reviews83 months ago
Builders Warehouse Newmarket (Alberton)
Please be careful when dealing with Builders Warehouse Newmarket (Alberton). Since 7-June Builders Warehouse have been unable to confirm where the material is. Material was paid for & the store committed to delivery on 7-June. Numerous calls to the call centre have been unsuccessful as the store management could not be reached for comment.
1008 replies
114 months ago
5 months later and no resolution or response from Guvon Hotels about poor service at Kloofzicht
<p>Kloofzicht Lodge does not deserve 5 star rating after my stay on 24-June-2016...</p> <p> </p> <p>1# Upon arrival no assistance offered to have my luggage taken to room. Room 41 was allocated and keys handed over.</p> <p><br />2# Upon checking in the room was extremely cold with a faulty air-conditioner and had not towels, gowns or blankets. Reception were reluctant to offer assistance to heat up the room by turning on the fire place. Reception did though arrange towels and gowns but not blankets or to resolve the air-con. The matter was escalated to management.</p> <p><br />3# After close to two hours of struggle the manager arranged an alternative room (#46) and again no assistance offered to take luggage to new room. The weather outside must have been below 5 degrees celsius. The manager admitted that the room had not been adequately prepared and should not have been made available for booking to guests.</p> <p><br />4# Upon visiting the reception the next morning, guests from rooms 3 other rooms (19, 20 & 21) had advised of issues with faulty air-conditioning. Management at the hotel reception then admitted to a known issue which has resulted in general faults with air-conditioning across hotel rooms.</p> <p> </p> <p>5# After two weeks no feedback received about what went wrong to ruin the stay for a number of hotel guests who stayed there 24-June-2016.</p>
0 replies
119 months ago
Kllofzicht Lodge does not deserve 5 star rating 24-June-2016...
<p>Kllofzicht Lodge does not deserve 5 star rating after my stay on 24-June-2016...</p> <p> </p> <p>1# Upon arrival no assistance offered to have my luggage taken to room. Room 41 was allocated and keys handed over.</p> <p><br /> 2# Upon checking in the room was extremely cold with a faulty air-conditioner and had not towels, gowns or blankets. Reception were reluctant to offer assistance to heat up the room by turning on the fire place. Reception did though arrange towels and gowns but not blankets or to resolve the air-con. The matter was escalated to management.</p> <p><br /> 3# After close to two hours of struggle the manager arranged an alternative room (#46) and again no assistance offered to take luggage to new room. The weather outside must have been below 5 degrees celsius. The manager admitted that the room had not been adequately prepared and should not have been made available for booking to guests.<br /> </p> <p>4# Upon visiting the reception the next morning, guests from rooms 3 other rooms (19, 20 & 21) had advised of issues with faulty air-conditioning. Management at the hotel reception then admitted to a known issue which has resulted in general faults with air-conditioning across hotel rooms.</p> <p> </p> <p>5# After two weeks no feedback received about what went wrong to ruin the stay for a number of hotel guests who stayed there 24-June-2016.</p>
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (100%)