TC
Tiffany C
Active since Jun 2014
4
Reviews
0
Industries
Reviews
4 reviews122 months ago
FNB Connect Contract benefits misrepresented
I signed up for a FNB connect 10GB contract approx. a month ago with the view of saving costs associated with data in SA, it seemed like the best deal out there... NOT! So much fine print that they don't make you aware of... i.e. an exorbitant amount of money for voice calls and the inability to top of for voice minutes that besides the fact, that they always have network issues... unavailability or delays in receiving messages, emails or notifications because of network interruptions etc. For example, for the past 24 hours I have not been able to access any emails, msgs etc. via data due to network problems. I WANT OUT and would much rather port back to Vodacom who, even though they charge an arm and a leg, their network is always reliable! I have contacted the connect department via email etc. to terminate my contract with immediate effect, still no substantive reply, just a random email saying they've left a message.<br> <br>
75 replies
127 months ago
Total rip off!!!
One of the worst experience as ever! I have been a loyal customer of Perfect 10 Woodlands for the past three years after moving from Cape Town. I regularly do my nails with Eazi flow Cover it (one of the only reasons I chose Perfect 10 is precisely because they stock this product) and it is usually charged at a usually set for R395 and 2-week fill at R230. Today I went to have my 2 week fill done with my regular consultant Mavis and I am told AFTER I'm done that you can no longer to a fill on Eazi flow and was charged a whopping R345 for a two week fill that I actually could've left for another week because it was still in great condition. I was told by the receptionist Dimpo that they got a memo from Head office a few months back with this new policy and that I was incorrectly charged before. Yet their price list is unchanged and no notice of this is given to customers. Perfect 10 Woodlands has been dodgy before about their fluctuating prices but this takes the cake. Will not recommend anyone going to this beauty salon unless you want to be ripped off!
75 replies
130 months ago
No response despite undertaking - pathetic service
In February of this year complained about the service received at Kloofzicht Hotel and spa. I then received a call from the Manager who confirmed that their hospitality was not what it should have been and that their restaurant/kitchen was being upgraded in the next month. He then offered a complimentary stay for myself and my husband towards the end of March 2015 to make up for the bad service. He said he would be in touch to arrange a most convenient time.<br> <br> To date i.e. almost 6 months later, I have still not been contacted by the Manager. My husband and I often visit hotels/lodges in the Muldersdrift / Magaliesburg area but I can assure you that in light of this pathetic service, we will never stay at any hotel/lodge affiliated to the Guvon Hotel group again! <br> <br>
0 replies
130 months ago
Excellent customer service
Hi<br> <br> I never go on these forums but I just thought I quickly compliment the excellent service I just received.<br> <br> My husband bought a coat for me in CT two weeks ago and I after just receiving it, I realised that he had bought the incorrect one. I became aware of FN's 10 day exchange policy after he handed me the slip and anxiously called FN Menlyn to enquire whether it would be possible to exchange it for another coat of the same value despite being out of the 10 day period.<br> <br> I was assisted by the most helpful and cheerful sales assistant (Crystal) on the phone who confirmed that they would be able to exchange the coat and sourced the coat I wanted immediately and even ordered another size from Cresta in case the size they had didn't fit. I indicated that I would only be able to get to the store by Friday/Saturday and she happily offered to set it aside till then.<br> <br> This has been one of the best FN experiences I've ever had and as a new customer to the brand, I will definitely be back for more purchases.<br> <br> Thank you Crystal :)
75 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (75%)
1 Star
0 (0%)