Poor Customer Experience by BB GWM Haval Montana

Customer Caution — Learn from My Experience

We recently bought a 2025 Jetour from BB GWM HAVAL Montana (1101 Sefako Makgatho Dr & Visvanger Rd, Montana Park, Pretoria, 0159).

I’ve always had an excellent experience with Sublime Tracking on my previous vehicle, so when I sold it and bought the Jetour, I decided to continue with their services.

However, the salesperson Morgan at the dealership shared my banking details with Cartrack — without my consent. As a result, Cartrack began debiting my account without authorization, simply because they had an existing agreement with the dealership for pre-installed trackers.

Now, I’m left asking:

Why is Cartrack debiting my account without my permission?

Why did Morgan share my personal banking details without consent?

Why is Cartrack giving me the runaround instead of refunding the full unauthorized amount?

To other buyers: Be very careful when purchasing vehicles with pre-installed trackers. Confirm who your tracker provider is, and never assume your personal details are handled responsibly by the dealership. Always double-check the paperwork before signing or handing over banking information.