BG
BB GWM HAVAL Montana
Unclaimed Business
BG
BB GWM HAVAL Montana
Unclaimed Business
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Automotive
#44NPS Score
0Unlikely
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Review Distribution
1|3 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePM
Pontsho M
1 reviews | Active since Jan 2020
3 Nov 2025, 16:12
Poor Customer Experience by BB GWM Haval Montana
Customer Caution — Learn from My Experience We recently bought a 2025 Jetour from BB GWM HAVAL Montana (1101 Sefako Makgatho Dr & Visvanger Rd, Montana Park, Pretoria, 0159). I’ve always had an excellent experience with Sublime Tracking on my previous vehicle, so when I sold it and bought the Jetour, I decided to continue with their services. However, the salesperson Morgan at the dealership shared my banking details with Cartrack — without my consent. As a result, Cartrack began debiting my account without authorization, simply because they had an existing agreement with the dealership for pre-installed trackers. Now, I’m left asking: Why is Cartrack debiting my account without my permission? Why did Morgan share my personal banking details without consent? Why is Cartrack giving me the runaround instead of refunding the full unauthorized amount? To other buyers: Be very careful when purchasing vehicles with pre-installed trackers. Confirm who your tracker provider is, and never assume your personal details are handled responsibly by the dealership. Always double-check the paperwork before signing or handing over banking information.
Helpful (0)
|Replies (0)PM
Pontsho M
1 reviews | Active since Jan 2020
3 Nov 2025, 16:12
Poor Customer Experience by BB GWM Haval Montana
Customer Caution — Learn from My Experience We recently bought a 2025 Jetour from BB GWM HAVAL Montana (1101 Sefako Makgatho Dr & Visvanger Rd, Montana Park, Pretoria, 0159). I’ve always had an excellent experience with Sublime Tracking on my previous vehicle, so when I sold it and bought the Jetour, I decided to continue with their services. However, the salesperson Morgan at the dealership shared my banking details with Cartrack — without my consent. As a result, Cartrack began debiting my account without authorization, simply because they had an existing agreement with the dealership for pre-installed trackers. Now, I’m left asking: Why is Cartrack debiting my account without my permission? Why did Morgan share my personal banking details without consent? Why is Cartrack giving me the runaround instead of refunding the full unauthorized amount? To other buyers: Be very careful when purchasing vehicles with pre-installed trackers. Confirm who your tracker provider is, and never assume your personal details are handled responsibly by the dealership. Always double-check the paperwork before signing or handing over banking information.
0
Replies (0)QS
Quenette S
1 reviews | Active since Jan 2020
25 Sept 2025, 10:54
Poor customer service and **************.
WORST SERVICE RECEIVED FROM THIS DEALERSHIP, OVERALL MY EXPERIENCE HAS BEEN DISSAPOINTING AND I COULD NEVER RECOMMEND BB GWM MONTANA BASED ON THIS ENCOUNTER. My Mother recently purchased a vehicle from BB GWM Montana and unfortunately, her experience has been far from satisfactory. Initially, she was impressed by the service, but that quickly changed after discovering significant issues with the vehicle shortly after delivery. It became apparent that the dealership sold her a faulty vehicle, seemingly just to get it off their lot. I believe they were aware of the problems beforehand but chose to overlook them. To make matters worse, they are now trying to shift the blame onto the tracker that was installed on the day of delivery, which we find unacceptable. I expected a higher standard of service and transparency from a dealership of this caliber. I would advise potential buyers to proceed with caution and thoroughly inspect any vehicle before finalizing their purchase. On Saturday, my Mother took delivery of a brand-new vehicle, but shortly after, we discovered that it was faulty. We promptly contacted the dealership to report the issue. The dealership advised us to bring the vehicle in for service at their Menlyn location. However, I expressed my concern that a brand-new vehicle should not require service, as this effectively means it is no longer brand new. I requested a vehicle swap, asking for another new vehicle that is currently available on the floor. Unfortunately, the manager at the Zambezi dealership “Kobus” refused this request. During our conversation, I found Kobus to be extremely rude and dismissive. It escalated to a point where we were both raising our voices, which is unacceptable in a customer service context. Additionally, I contacted the bank regarding this matter, and they confirmed that as clients, we have the right to refuse the vehicle and request a new one. I believe this situation needs urgent attention, as the conduct of the dealership manager does not align with proper customer service standards. I feel that the treatment my Mother received is influenced by her race, as a person of color, we expected to be treated with respect and fairness but the experience suggested otherwise. My Mother is no longer interested in the vehicle and would like for the whole deal to be cancelled.
Helpful (0)
|Replies (0)QS
Quenette S
1 reviews | Active since Jan 2020
25 Sept 2025, 10:54
Poor customer service and **************.
WORST SERVICE RECEIVED FROM THIS DEALERSHIP, OVERALL MY EXPERIENCE HAS BEEN DISSAPOINTING AND I COULD NEVER RECOMMEND BB GWM MONTANA BASED ON THIS ENCOUNTER. My Mother recently purchased a vehicle from BB GWM Montana and unfortunately, her experience has been far from satisfactory. Initially, she was impressed by the service, but that quickly changed after discovering significant issues with the vehicle shortly after delivery. It became apparent that the dealership sold her a faulty vehicle, seemingly just to get it off their lot. I believe they were aware of the problems beforehand but chose to overlook them. To make matters worse, they are now trying to shift the blame onto the tracker that was installed on the day of delivery, which we find unacceptable. I expected a higher standard of service and transparency from a dealership of this caliber. I would advise potential buyers to proceed with caution and thoroughly inspect any vehicle before finalizing their purchase. On Saturday, my Mother took delivery of a brand-new vehicle, but shortly after, we discovered that it was faulty. We promptly contacted the dealership to report the issue. The dealership advised us to bring the vehicle in for service at their Menlyn location. However, I expressed my concern that a brand-new vehicle should not require service, as this effectively means it is no longer brand new. I requested a vehicle swap, asking for another new vehicle that is currently available on the floor. Unfortunately, the manager at the Zambezi dealership “Kobus” refused this request. During our conversation, I found Kobus to be extremely rude and dismissive. It escalated to a point where we were both raising our voices, which is unacceptable in a customer service context. Additionally, I contacted the bank regarding this matter, and they confirmed that as clients, we have the right to refuse the vehicle and request a new one. I believe this situation needs urgent attention, as the conduct of the dealership manager does not align with proper customer service standards. I feel that the treatment my Mother received is influenced by her race, as a person of color, we expected to be treated with respect and fairness but the experience suggested otherwise. My Mother is no longer interested in the vehicle and would like for the whole deal to be cancelled.
0
Replies (0)RH
Rob H
1 reviews | Active since Jan 2020
15 Aug 2025, 17:27
Dirty H7 Demo
Rebooted test dr8ve in a Haval H7. When I arr8ves the staff was very fr8endly. Unfortunately the demo vehicle I was interested in buying was filthy ,including empty Klipdrift tin in center consol, dirty engine bay, dirty interior including food "smudge" marks on driver seat. Really disappointing. Wasted my time.
Helpful (0)
|Replies (0)RH
Rob H
1 reviews | Active since Jan 2020
15 Aug 2025, 17:27
Dirty H7 Demo
Rebooted test dr8ve in a Haval H7. When I arr8ves the staff was very fr8endly. Unfortunately the demo vehicle I was interested in buying was filthy ,including empty Klipdrift tin in center consol, dirty engine bay, dirty interior including food "smudge" marks on driver seat. Really disappointing. Wasted my time.
0
Replies (0)CT
Carl T
1 reviews | Active since Jan 2020
13 Aug 2024, 08:03
Friendly enthusiastic service at Montana Haval
The service I recieved from Jean-Marie was outstanding. Eventhough we were not able to complete our deal because of personal reasons, her friendliness and attention to detail is prestine.
Helpful (0)
|Replies (0)CT
Carl T
1 reviews | Active since Jan 2020
13 Aug 2024, 08:03
Friendly enthusiastic service at Montana Haval
The service I recieved from Jean-Marie was outstanding. Eventhough we were not able to complete our deal because of personal reasons, her friendliness and attention to detail is prestine.
0
Replies (0)