QS
Quenette S
Active since Aug 2025
3
Reviews
0
Industries
Reviews
3 reviews7 months ago
Poor customer service and **************.
WORST SERVICE RECEIVED FROM THIS DEALERSHIP, OVERALL MY EXPERIENCE HAS BEEN DISSAPOINTING AND I COULD NEVER RECOMMEND BB GWM MONTANA BASED ON THIS ENCOUNTER. My Mother recently purchased a vehicle from BB GWM Montana and unfortunately, her experience has been far from satisfactory. Initially, she was impressed by the service, but that quickly changed after discovering significant issues with the vehicle shortly after delivery. It became apparent that the dealership sold her a faulty vehicle, seemingly just to get it off their lot. I believe they were aware of the problems beforehand but chose to overlook them. To make matters worse, they are now trying to shift the blame onto the tracker that was installed on the day of delivery, which we find unacceptable. I expected a higher standard of service and transparency from a dealership of this caliber. I would advise potential buyers to proceed with caution and thoroughly inspect any vehicle before finalizing their purchase. On Saturday, my Mother took delivery of a brand-new vehicle, but shortly after, we discovered that it was faulty. We promptly contacted the dealership to report the issue. The dealership advised us to bring the vehicle in for service at their Menlyn location. However, I expressed my concern that a brand-new vehicle should not require service, as this effectively means it is no longer brand new. I requested a vehicle swap, asking for another new vehicle that is currently available on the floor. Unfortunately, the manager at the Zambezi dealership “Kobus” refused this request. During our conversation, I found Kobus to be extremely rude and dismissive. It escalated to a point where we were both raising our voices, which is unacceptable in a customer service context. Additionally, I contacted the bank regarding this matter, and they confirmed that as clients, we have the right to refuse the vehicle and request a new one. I believe this situation needs urgent attention, as the conduct of the dealership manager does not align with proper customer service standards. I feel that the treatment my Mother received is influenced by her race, as a person of color, we expected to be treated with respect and fairness but the experience suggested otherwise. My Mother is no longer interested in the vehicle and would like for the whole deal to be cancelled.
0 replies
7 months ago
Dear HelloPeter I am writing to formally address a serious issue regarding a recent vehicle purchase made by my mother. On Saturday, she took delivery of a brand-new vehicle, but shortly after, we discovered that it was faulty. We promptly contacted the
Complaint regarding faulty brand new vehicle and poor service received from BB Group Zambezi
0 replies
8 months ago
Excellent & Prompt service provided.
I want to take a moment to express my sincere appreciation to Bridget Mogale from Brolink for her outstanding assistance with my insurance claim, Her Prompt attention and dedication to ensuring that my claim was handled with urgency made a significant difference during a stressful time in my life. Thank you Bridget for your professionalism and support, it truly means a lot. Quenette.
53 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (66.66666666666667%)