Ignored, Mislead and Unfairly Charged

I never imagined being treated with such disregard by a company I trusted. I submitted a membership freeze request on 23 Feb and received no response, leaving me feeling ignored. When I tried to cancel, I was told I must physically go to Westgate Mall, even though your own terms say cancellations can be done by phone or email. On top of that, I’m being asked to pay a three-month penalty on a month-to-month membership. This experience has been frustrating, confusing, and disheartening. It’s not just about money, it’s about respect, honesty, and fair treatment. I hope management reflects on how this impacts real people, and takes responsibility so no one else has to go through the same.