FP
Felicia P
Active since Sep 2022
11
Reviews
0
Industries
Reviews
11 reviews1 month ago
Ignored, Mislead and Unfairly Charged
I never imagined being treated with such disregard by a company I trusted. I submitted a membership freeze request on 23 Feb and received no response, leaving me feeling ignored. When I tried to cancel, I was told I must physically go to Westgate Mall, even though your own terms say cancellations can be done by phone or email. On top of that, I’m being asked to pay a three-month penalty on a month-to-month membership. This experience has been frustrating, confusing, and disheartening. It’s not just about money, it’s about respect, honesty, and fair treatment. I hope management reflects on how this impacts real people, and takes responsibility so no one else has to go through the same.
0 replies
6 months ago
lthough I cancelled my MiWay policy, their service was good
lthough I cancelled my MiWay policy, their service was good. The retention agent was helpful, professional, and friendly
53 replies
15 months ago
Top-Notch Service from Net99 Agent!
I just want to give a big shoutout to Masibulele Jola for handling my call with such professionalism and care. He not only resolved my issue, but also went the extra mile by calling me back, which I truly appreciated. His approach made me feel at ease, and he really made an effort to ensure I was well taken care of. Huge thanks to Net99 for having such dedicated agents like Masibulele on their team—top-notch service all around!
53 replies
16 months ago
Unhelpful Service from Mbali Swartbooi
I am writing to express my dissatisfaction with the service I received when I contacted MultiChoice through your chatbot. I was assisted by an agent named Mbali Swartbooi, who was unhelpful and unprofessional in addressing my request. Initially, Mbali seemed to be unable to receive or respond to my messages properly, which caused significant frustration. After I expressed my frustration, she eventually responded, but her assistance remained inadequate. She informed me that my services had been disconnected, as I had requested, but was unable to provide me with any confirmation or notification of this action. Furthermore, when I asked which platform I could use to reconnect my services, Mbali's response was blunt and uninformative. When I requested a reference for the chat, she was unable to provide one. The lack of support, combined with the unhelpful attitude, was very disappointing. It is concerning to experience such poor service from MultiChoice, as I expect a higher level of professionalism from your employees. I kindly ask that you review this interaction and address this matter appropriately. Thank you for your attention to this issue. I look forward to hearing from you soon. Kind regards, Felicia
56 replies
20 months ago
Ripping People OFF !!!
Mondo Mobile is a ****... I saw a debit order for R1500. I don't understand why you guys debited when I received a confirmation from MTN that R478 would be debited There is nothing on my contract I never signed up for this Can someone please contact me and explain what is going on If this is not a mistake I'd rather cancel with you guys reverse the R1500 and then you can fetch your phone because this is a rip-off ... Your site is not use-friendly and cant get through to anyone on the chat or send an email!!!!
0 replies
21 months ago
You ruining people's lives!!!!
Can YOU please update OUR DETAILS...I am a taxpaying citizen and want this matter resolved, your organizations don't care about people's well-being, and wrong. You are ruining people's lives.
56 replies
24 months ago
Disappointed... ****py service from both the courier company RTT and Truworths
Made an online order with Truworths and I did not never received my parcel. It shows the parcel was delivered however how does a huge company like this not have a system where they confirm with the correct person or not even calling me to confirm!!!!!!!!!! THIS IS SUCH AN INCONVENIENCE !!!! i called truworths on line and spoke to Prince, He just said they courier company will get back to me and thats really not enough!!!... Can Truworths please find another reliable courier company,,, Bare in mind this order has already been paid for!!!!.... If this parcel is not delivered please credit my account back!!!! Your services is really bad
0 replies
24 months ago
**** service and such and inconvenience!!!!!!
Made an online order with Truworths and I did not never received my parcel. It shows the parcel was delivered however how does a huge company like this not have a system where they confirm with the correct person or not even calling me to confirm!!!!!!!!!! THIS IS SUCH AN INCONVENIENCE !!!! i called truworths on line and spoke to Prince, He just said they courier company will get back to me and thats really not enough!!!...
0 replies
28 months ago
Dissapointed
I spoke to agents so far from Transunion and could not get any assistance, Transunion is not updating my credit history and they know very well majority of the banks are using them which makes it difficult to apply for credit. I still have inquiries from 2022 and old accounts showing on my profile which is affecting my score. Why can't you as TransUnion update monthly like your Experian? I've called the call center and I couldn't get assistance. Why does one have to go on to Hello Peter and get assistance? @tranunion May you please have a regular update on your systems as many South Africans are depending on your system. You have agents working however we not getting the help we need. CAN SOMEONE PLEASE ASSIST AND UPDATE MY PROFILE. PLEASE REMOVE THE OLD ACCOUNTS AND OLD INQUIRIES REFLECTING ON MY ACCOUNT!!!!
128 replies
29 months ago
Very poor customer service, Meerkat is a bad company
I've been having a policy with Meerkat for over 2years and within those 2years ive missed 1 payment in 2022 and 1 payment in 2023. The company has now decided to cancel my policy. Never had they attempted to make any contact to make payment arrangements to advise me my policy would be canceled. My missed payment in June this year and they have been deducting their monies all along to tell me today my policy has lapsed. Meerkat debited my account this month again on the 25th to cancel my policy. Why couldn't they cancel my policy in June? why do you debit me knowing very you are about to cancel? I called the company today after receiving an SMS stating my policy has lapsed and spoke to a consultant named Sam, I explained to the lady pleading to please come up with a solution so my policy can be reinstated. Sam wasn't very helpful and kept raising her voice, I pleaded with her, I'm the only one working at home and have 8 of my family members covered, should anything happen to 1 of them what am I going to do? You trust a company thinking you will covered and you get such? The solution they gave me was to pay R2400 by this weekend. I'm truly hurt by how this company operates, they ripping poor and innocent people off, and they do not have any sympathy. I didn't even receive a call from management or an email to explain ... I don't even have words anymore. This company really failed me
0 replies
Review Distribution
5 Star
2 (18.181818181818183%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (81.81818181818181%)