Orders not received

I ordered twice 29 January 2021 to become an ambassador with a tracking number that is invalid, after many messages and mails. I received an mail from Jeno Kendrick providing a tracking number that is invalid she also mentioned that my item is in transit in my country, how do I track my order if the tracking number is invalid. In total I Paid $90.91. I want my order or refund or else you guys is going to be reported to the ombudsman.