Dissatisfied with H2O Roofing and Waterproofing (PTY) Ltd ***ner: Rowland Mayer and partner: Emile Morsbach) Lack of Work Guarantee Honoring

I recently hired Rowland from H2O waterproofing for a painting and waterproofing project and unfortunately, my experience has been absolutely disappointing and regrettable.

H2O was suppose to waterproof and paint some of the walls and the balcony around 2020. After numerous phone calls, whatsapps and messages to both gentleman to honor their guarantee starting 6 months after the job, nothing has been done to rectify their poor workmanship thus far.

One of the main reasons I chose Rowland was because of their advertised work guarantee, and competitive pricing. However, when the same waterproofing issues arose again, they failed to stand by their guarantee, and I was left disappointed and utterly frustrated.

Despite agreeing on the scope of the project and discussing the expected outcome, some of the same waterproofing problems occured after 6 months of finishing the job. There were paint bubbles along the pillars and boundary walls as well as similar waterproofing issues they were suppose to rectify.

When I brought these concerns to Rowland’s attention and requested that they rectify the issues, they were unresponsive and did not honor their worthless work guarantee as promised.

Furthermore, the lack of professionalism in communication was also concerning. When I eventually managed contact Emile to discuss the problems, I felt like my concerns were brushed off without any genuine efforts to address them.

As a payed customer, I believe in the importance of holding service providers accountable for their promised guarantees. Unfortunately, Rowland and his partner Emile, disappointed me in this aspect. Therefore, I cannot recommend their services to others who are seeking reliable and trustworthy waterproofing and/or painters.

I eventually had to get someone else to solve some of the waterproofing problems.

Beware, their guaranteed, it is not worth the paper it is written on!! This state if affairs also made me believe that the few 5 star ratings are just *****ulent.

In the future, I hope that Rowland takes the necessary steps to improve their communication, follow through on their guarantees, and ultimately deliver on their promises.

STAY AWAY FROM THESE GUYS IF YOU DO NOT WANT TO BE SORRY!