H2o International
2.3|17 reviews
JB
Judy B
1 reviews | Active since Member
03 May 2021, 05:01
Repair service is non existant and communication is even worse
Do not buy from this company! They seem to be unable to repair the water machines that they sell. I took my machine to H2 Cedar Square on 17 February and I still have not received it back in working order. It is now May and we have been without filtered water since February. Their communication is also shocking. I am complaining because this is not the first time this has happened. Last year they kept the machine for 7 weeks before I phoned to find out what the story was and then they kept it for another 2 weeks. This kind of service is unacceptable.
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Replies (53)H2o International's replyOfficial
14 Jul 2021, 11:47Goodday Judy,
Firstly we would like to apologies for the inconvenience this has caused & thank you for bringing this to our attention. We have acted on the feedback from you and resolved the issue. As explained your system has been discontinue many years ago but our team have managed to repair the unit and deliver same to you.
We hope the unit is still serving you well?
Kind regards,
H2O|BWT International SA
Firstly we would like to apologies for the inconvenience this has caused & thank you for bringing this to our attention. We have acted on the feedback from you and resolved the issue. As explained your system has been discontinue many years ago but our team have managed to repair the unit and deliver same to you.
We hope the unit is still serving you well?
Kind regards,
H2O|BWT International SA
Best regards,
H2o International's reply14 Jul 2021, 11:47
Official
Goodday Judy,
Firstly we would like to apologies for the inconvenience this has caused & thank you for bringing this to our attention. We have acted on the feedback from you and resolved the issue. As explained your system has been discontinue many years ago but our team have managed to repair the unit and deliver same to you.
We hope the unit is still serving you well?
Kind regards,
H2O|BWT International SA
Firstly we would like to apologies for the inconvenience this has caused & thank you for bringing this to our attention. We have acted on the feedback from you and resolved the issue. As explained your system has been discontinue many years ago but our team have managed to repair the unit and deliver same to you.
We hope the unit is still serving you well?
Kind regards,
H2O|BWT International SA
Best regards,