Bad client service.

I ordered yarn online on the 1st of December is on the 3rd still waiting. Yesterday I got an email stating that they're on their way from 8.00 am to 5pm and they were no show. Tracking system still says processing. I called cell number provided and spoke to a gentleman who told me he is not working for them. What kind of customer services is that? I sent emails with no response. I dont encourage anyone to use their online services. Remarx couriers they're using is as useless too