SM
Suzan M
Active since Dec 2021
14
Reviews
0
Industries
Reviews
14 reviews4 months ago
Bad client service.
I ordered yarn online on the 1st of December is on the 3rd still waiting. Yesterday I got an email stating that they're on their way from 8.00 am to 5pm and they were no show. Tracking system still says processing. I called cell number provided and spoke to a gentleman who told me he is not working for them. What kind of customer services is that? I sent emails with no response. I dont encourage anyone to use their online services. Remarx couriers they're using is as useless too
0 replies
9 months ago
Supersonic
Everything month I get emails that I am in arrears but I call and forward them proof of payments. I will be assured that the payment is updated. It is 5 months now of the same story. Bad client service. What's app line is not managed always fault.
0 replies
9 months ago
Lost title deeds after paying the bond for 22 years.
I sold my property and the buyer was approved her loan in February. Around April I was then told that FNB lost my title deeds. That delayed the process and I had to pay twice m****cipality to get clearance certificate. Only on the 18th June the lodgement took place with the deeds office. The house got registered on the 15th July. I contacted FNB and they told me to wait until the house is registered then they will refund me for the delay they cost. Now they're blaming the deeds office and refused for the costs I accumulated due to them. Dishonest bank.
53 replies
9 months ago
Unprofessional and dishonest bank.
The beginning of July I paid a huge amount to the account and requested a restructuring. I spoke to different consultants including the credit manager but till today no one was able to assist. I requested that advance money to be refunded since I couldn't get help. Nedbank is refusing the refund.
0 replies
10 months ago
Bad service and incompetency
Two days ago I received an email from supersonic for my internet account stating that they haven't received my payment. I called them and the consultant gave me a what's app number to forward to them all my proof of payments. After she confirmed that she has requested my payments to be allocated accordingly then they decided to cut my line at 8pm. At this time their offices are closed. They're the worse service providers with a poor client service. MTN introduced us to this *****s.
0 replies
11 months ago
FNB home loans
I had a bond for 22 years now with FNB and I am in a process of selling the same property. We are the process of registering the property to the new owner and FNB lost my title deeds. The property should have been registered by end of April but this has caused me unnecessarily costs whereby I had to pay m****cipality again for clearance certificate. FNB doesn't even want to pay for the title deed they lost. I sent an email to their complaint desk, no response. When you call the number they provided for complaint it doesn't even go to that department. FNB doesn't care about clients .
53 replies
13 months ago
Nedbank ***** and Card division unprofessionalism.
On the morning of the 29th March I woke up with sms notifications from Nedbank card warning me about *****ulent transactions happen on my card. I called Nedbank and I was told the merchant that deducted money from my card was previously blocked and they're aware of this *****ster. I told I will be refunded. My cards were blocked immediately. The whole of Saturday I couldn't access my money app. Monday I saw all the money had left for debit orders is gone. When I called them I was told they were banking the money hence my account is on minus is because when those ****mers debit my account I was on minus already. Which is not the truth because I have SMS's to prove. This has caused me a headache and I explain to them is like I am talking to the rocks. Not that I was ****med by that company and Nedbank also.
0 replies
41 months ago
BAD service and no feedback
After my retrenchment I applied for UIF claims from August. Every week I called them, i will be told the case is with the assessor, it will be escalated. Our labour department doesn't care about people. We are treated like we are applying for credit loans when we are simply requesting our money.
0 replies
42 months ago
Bad service.
I applied for medical aid cover mid September and I paid first premium in advance on the 6th of October. With no medical aid card and bad service I received. I then requested cancellation 1st of November with immediate effect. I only took over the counter medication for 250 from a premium of R2500. Now they insist i keep a cover until end of November and pay a premium. I'm getting a new medical aid and I don't want ther cover anymore.
396 replies
53 months ago
Double debit
I checked in on the 9th of December on my arrival I did mention I did my booking through Booking. Com. I paid the money at the reception and the day I checked out I was debit the same amount again. I then drove back to the hotel were I was told Booking. Com debited my account. I was offered a refund form that says I will get my money with 30 days. This never happened that you get debit after you checked out. People need to check their accounts. They are committing fraud.
0 replies
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14 (100%)