Questionable values, offered service and training standards to employees.

I paid up my Nedbank load through a settlement offer, offered by Cathrine Anagnostou katriena@hsr.co.za. She confirmed that I will get the paid-up letter in 7 days to come. When I call, I assume they already know it is me she is either busy, cannot take the call and she does not have any decency to reply to my emails and advise with the feedback. She has been ignoring my calls and no replies on email. I am starting to wonder if the settlement was real because this debt still appears on the Nedbank account and I settle the debt because I was shortlisted by a new employer and needed to make arrangements with Nedbank and luckily, I got a 50% discount settlement.