PH
Phakama H
Active since Aug 2021
5
Reviews
0
Industries
Reviews
5 reviews1 month ago
Questionable values, offered service and training standards to employees.
I paid up my Nedbank load through a settlement offer, offered by Cathrine Anagnostou katriena@hsr.co.za. She confirmed that I will get the paid-up letter in 7 days to come. When I call, I assume they already know it is me she is either busy, cannot take the call and she does not have any decency to reply to my emails and advise with the feedback. She has been ignoring my calls and no replies on email. I am starting to wonder if the settlement was real because this debt still appears on the Nedbank account and I settle the debt because I was shortlisted by a new employer and needed to make arrangements with Nedbank and luckily, I got a 50% discount settlement.
0 replies
17 months ago
FEEDBACK NOT RECEIVED ON AWFUL TASTE COMPLAINT
Disappointed by Slow Customer Service and Sour Mayonnaise: My Experience with Shoprite's Nola Mayonnaise In a time when every rand counts, I expect the products I buy and the customer service I receive to meet a certain standard. So, when I picked up a jar of Nola Mayonnaise from Shoprite Cash and Carry in Philippi Plaza, I thought I was purchasing a trusted, quality product. Unfortunately, that wasn't the case. I bought the mayonnaise with the same confidence I always have when picking up Nola—it’s a brand I’ve re**** on for years. But to my surprise, when I opened the jar, I was hit with an overwhelmingly sour taste that made it inedible. I couldn’t understand how a staple I’ve used so regularly could suddenly taste so off. Naturally, I decided to reach out to the store to raise a complaint and get some clarity on the issue. The Complaint Process On November 4th, 2024, I logged a formal complaint with the store, providing all the details of the product issue. I was promised that I would hear back within 24 hours. Well, that 24-hour window came and went, and I heard nothing. I waited patiently, trusting that the matter would be addressed in the timely manner I was assured. But today, still without any feedback or communication, I decided to take matters into my own hands and called back to follow up. Even now, I am still waiting for a resolution. Why the Delay? It’s incredibly disappointing that after reporting an issue with a product, I’ve had to chase down responses from the company. In a time where inflation is making every purchase feel like a stretch, I can't afford to waste money on a product that doesn't meet expectations. I bought Nola Mayonnaise because it’s a brand I trust, yet I’m left feeling disillusioned by the slow response to my complaint. Not only have I been left in the dark, but I’ve also been deprived of the chance to replace the sour mayonnaise with a different product. A product like Cross and Blackwell’s mayonnaise—which I might have purchased had I known I’d face such a delayed response. The cost of living is high, and when I spend my money, I expect both the product and the service that comes with it to be of the highest standard. A Call for Action As a consumer, I believe I am entitled to prompt communication and swift action when an issue arises with a product. It’s not just about the sour mayonnaise—it’s about the trust I place in a brand and the responsibility a company has to its customers. To Shoprite and Nola Mayonnaise: Please make an effort to resolve this issue. It’s important for your customers, like myself, to feel heard and valued. The slow response has caused unnecessary frustration, and I urge you to take complaints seriously and address them in a timely and efficient manner. Here is my complaint/reference number: 35445935. I hope to hear back soon, not just as a customer, but as a person who feels they deserve better. Final Thoughts If you’re a regular shopper at Shoprite or a fan of Nola Mayonnaise, I hope this post serves as a reminder of the importance of good customer service. We all know that mistakes happen—products can go bad or get past their expiration date. But when that happens, how companies respond is what really matters. I’ll be waiting for a resolution to this issue, but in the meantime, I’ll be rethinking whether Nola is still the brand I can rely on. This blog post reflects your experience and frustration while keeping the tone clear and assertive. It also includes a call to action that might encourage the company to prioritize your complaint and take customer feedback more seriously. Let me know if you'd like to tweak any part of it!
0 replies
29 months ago
Bad Customer Service
Today was my last day to buy from KFC Bellville. I bought chicken and requested for a thigh and two drumsticks, I was given two drumsticks with the center breast and it was not for the first time. I heard the cashier shouting the chicken choice but the packers did their own thing. Imagine it is my lunch time only got to see this at my desk and had to take it back because I will never eat what I do not want to eat. Why give customers the right to choose what they want and yet fail to meet the expectations. I doubt if I will ever buy from them and my colleagues are complaining about this behavior. Their till would only have one cashier at peak hours of lunch time, we que longer only to get a wrong order. I am very disappointed with the fact that it is not the first time.
0 replies
48 months ago
Hungry Lion Bellville Middestad Mall
I bought a meal at Hungry Lion in Bellville Middestad Mall, I was assisted by Micaylin. I sat down for my meal and started eating, I had a mini loaf, as I was biting it had dirty mark inside and the colour was green and black I couldn't finish my meal. I reported to Micaylin and she went to the back to call her manager who came 20minutes later, no apology from Micaylin and the manager in charge only cared about herself that she is running late to knock and only apologized and she knocked off and got out of the door. I saw lack of skill,customer service and how they handled the situation was very rude and careless about the customers. The manager's name is Busisiwe Mangxaba and when I asked for the manager's name Micaylin did not wanted to give it to me and I got the name from someone else who was not even there. I will never recommend any of my family members to go to hungry lion in Bellville. 😡😡😡
0 replies
57 months ago
WONGA is so unprofessional
Wonga is ruining my credit score, he sold my account twice to debt collection company and never updated the other dept collection company. They sent me a paid up letter in January and only now Nimble has listed me with the bearues for being in arrears with my Wonga account and it has affected me badly because I am in a process of buying a house now nimble comes back showing on my credit profile as being in arrears. It's a mess because they received the payment from Shabbir and Shaik why am I being punished for something I already paid? When phoning them they always looking into it and their customer service consultants are always so blonde, either you hold on for more than 30 minutes all to find out the matter can't be resolved because of some stupid reasons.
159 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
1 (20%)
1 Star
4 (80%)