Hair Clinic International refusing to Cancel Contract

After several attempts and requests for my contract to be cancelled. After a horrific reaction to Minoxidil, I am now being offered Trichosol by Hair Clinic International. I am now expected to pull up my big panties and take another risk with their product.

Firstly, HCI did not inform me of the risks associated with their products Minoxidil, I was never asked if I have any Medical conditions, I was not asked to consult with my Medical Doctor. Nothing risk associated was ever discussed or communicated to me. The ONLY risk I was told about was massive Hair Growth Until I called Loren to tell of my symptoms was I then instructed to STOP Minoxidil.

Secondly, their products DO NOT have Patient Information Leaflet (PIL). The little leaflet that provides essential information to patients about how to use the medication safely and effectively, dosage, SIDE EFFECTS, and contraindications and who should and should not use the product MISSING.

The General Regulations made in terms of the Medicines and Related Substances Act, 1965 (Act 101 of 1965), require a Patient Informational Leaflet (PIL) to accompany each medicine (regulation 12).

Also be informed that The Consumer Protection Act prohibits suppliers from forcing consumers to accept unwanted goods or services, yet HCI is forcing me to take Trichosol despite my fears, my mistrust, no confidence and, concerns about my Health.

Under the South African Consumer Protection Act (CPA), consumers have the right to request a refund, particularly when goods are UNSAFE, defective, or UNSUITABLE for a particular purpose. Generally, a consumer can return goods and receive a refund within six months if they are UNSAFE or defective, or if they were not examined before delivery and do not meet expectations. The supplier is obligated to provide the chosen remedy, whether it's a refund, repair, or replacement, at their expense. The consumer, not the supplier, has the right to decide which remedy they prefer. A supplier cannot force a consumer to substitute a product against their will. The Consumer Protection Act (CPA) protects consumers from being coerced into substitutions or other unfair practices. Consumers have the right to choose what goods they want, and a supplier cannot manipulate them into accepting a different product.

If you had a reaction from a product like I did you can also Lodge a Claim with NCC, Liability for Harm: The CPA states that producers, importers, distributors, or retailers are liable for any harm caused by their products due to supplying UNSAFE products or having Inadequate instructions or WARNINGS about hazards.

I will keep you posted of progress