Improper and misleading hair clinic

I can't speak for anyone else but my personal experience at this clinic was absolutely horrible. I suffer from Pcos and because of that suffer from hormonal hairloss and made it very clear in my initial consultation, the lady at the time said that we can definitely regrow my hair again. So I paid 9k for laser for 6 months and hair products to help my scalp in growing new hair with a follow up consult after 3 months to check progress. Unfortunately the scalpt derm resigned around that time. The lady who took over said that she could not do a consult because blood tests were supposed to be done at my initial consult due to my pcos. A week later and she still wasn't able to tell me exactly what blood tests they required, a week later she does do my 3 month follow up and after checking my hair she told me that i do have hair growth but it needs to be sustained and advised Mesotherapy which cost me 8k and after two weeks she hands me a form for Lancet saying that medical aid covers the tests. They do not. I paid R2400 for the tests. The Dr who conducts the meso asked the lady why she did not prescribe Prp and she told him in my presence that i had andro alopecia and that i had massive hair growth in 3 months, this is off course untrue as i have been consistent in hair loss. she also advised me that my blood work was normal and that she confirmed it with the head of scalp dermatology in Jhb. Some thing did not feel right so after i decided to take it up with head office. What a waste. The lady listened to my husband's concerns and said she will investigate and call back but cut to a month later and no response. We called Jhb offices again and I spoke to the lady there myself and explained the above and that she did not get back to us. So she asked me to send her pics of my hair on WhatsApp, i did. She responds via email... I have a diffuse hair loss, my ferratin levels are below 70 which means that is the only time i can do prp which then Means that is the only time i can regrow hair. Added to this my vit D level is 27 and needs to be between 60-80. The meso will help to add nutrients to the hair i already have and laser helps promote regrowth but according to my understanding and off course a second opinion (as i was clearly not getting any proper information at HCI) new hair growth hasn't been possible until i can get my bloods at those levels. Why? Why on earth was this not an issue of escalation at their company. There was no formal apology, no regret from staff, no proper information communicated and very uninformed decisions. Even if there is something I am not understanding, even if i could be wrong, why hasn't anyone even tried to make it right? Why did i have to phone in so many times to even get a response from Jhb when it was supposed to all be done in Cpt, at the initial or 3 month consult? instead i was told my bloods are normal, everything is fine but nothing is fine. The company advertises hormone therapy amongst many other treatments but am i to assume that it is just advertising? I do understand it is also a sales based company. i write this as a woman who started this journey at HCI with so much hope and faith in them but i have left in utter shock, disappointment, hurt and alot of wasted money. I will no longer be going in for laser as well.