Hairhouse Warehouse has an exceptional customer support team!

I'm very impressed with the outstanding service the customer support team provided at Hairhouse Warehouse yesterday.

I ordered a Brazil Cacau flat iron but when I received it it was unfortunately faulty. I was disappointed and scared that the return process would be lengthy and complicated but was pleasantly surprised at how efficient and helpful they were!

They shipped a new iron yesterday, which I received via RAM today and I returned the faulty iron at the same time. They were really wonderful throughout the communication, aways responding with empathy, apologising and going out of their way to ensure I'm happy.

Customer service like that is rare!! I was initially upset like I say but they turned my experience around with their positivity and willingness to assist and get a new iron to me promptly.

I've been a customer for years, never had an issue like this before but am grateful it didn't escalate and will remain a loyal customer for many more years. Highly recommend their services to anyone looking for affordable hair and beauty products!