**** products and no customer care

I bought boar bristle brushes. They arrived and they're extremely cheap plastic, melted on first use with a little heat which I've never seen before. Do not purchase. The delivery was quick and they included a free satchet sample of something I'm not sure what it is, but the money I paid for the **** products won't be reimbursed so I'm not happy with the service if the stuff you're selling is bogus! I asked them to remove their false adverti*****t but there is no response yet. Getting hold of them by phone/email/Whatsapp is non-existent, they will not reimburse, offer an apology or remove **** product listings.