Haiybo goes around scamming people

I bought a spray from one the stands this company puts up in malls. Upon realizing that this is not the item I wanted I asked to be given a refund and the employee actually refused. She lied and said they don't deal in cash, after that she continued to say she cant refund me cz they can not do refunds. After informing her how illegal that is she went on to tell me that it has to be done at the office two days later. It has been over two weeks now I have been dealing with the office people and I have not received my refund! The lady at the reception Chanell is unprofessional, laughed at me whilst I was talking to her and demands to solve all issues herself whilst she claims to be just the receptionist! The entire staff is unprofessional and they have no proper manner of conducting business and I will be placing a formal complaint against them with the ombudsman. If you see them at Cape gate Mall in Cpt do not buy from them!!