Ignorence is bliss

I am so disappointed in this clinic, especially our experience with Kiki Schneider. From the moment we entered her consultation room, she was not very warm and welcome. I took our dog there as her one leg (where it joins her body) was sore. There was also something hard there as well. Kiki examined her and insisted that she was kicked. I was stunned at the diagnosis as I work from home and would be aware of such an incident. I told her that it cannot be true as I am at home the whole day. She insisted on taking x-rays. When I asked her why it is so hard under her arm, she could not answer me. She took my dog and gave me the blanket in a very rude way and told me that they have enough blankets there, I can take that one. She later phoned my husband and insisted that our dog was kicked, but the x-rays did not tell the same story. So it seemed that she did not explore other possibilities. I picked up my dog later and after a few days she was not getting better and I requested the x-rays as I wanted to take my dog to another vet. Kiki was hesitant to send the x-rays to us, but eventually after a few emails we received the x-rays. In the mean time our dog was getting worse and suddenly a yellow discharge came from her leg. We took our dog to another vet and told him about Kiki's diagnosis and he started to laugh. Our dog had an abscess that burst at that point and we were told that we brought her to the vet just in time. Now we still have to take her to the vet 3 times a week to get it cleaned and we were told that she may loose her leg due to this. This is a very sad case for us as we love our dogs, our son loves them and I feel that she suffered unnecessary due to an incorrect diagnosis, which we still do not know how Kiki got to. This afyer both myself and my husband told her repeatedly that we know she was not kicked. Kiki did offer a follow-up, but at that point all trust was broken and we cannot deal with someone who do not listen to is and are not willing to explore alternatives, until it is almost too late.