Hakuna Mutatta Shuttle Service Marloth Park

I booked a seat on the shuttle from Nelspruit to Pretoria on the8th of July 2023. I had to do an immediate payment in order to reserve my seat. An hour and a half AFTER the pick-up time, I got a Whatsapp message from the owner apologizing that they can't accommodate me as the bus is full, BUT they will refund me my R950. All messages are met with an automated reply and nobody answers their cell number. To date I am STILL waiting for my refund or an answer. Worst shuttle service in the Lowveld.