Terrible Service

<p>I bought a Groupon voucher as a gift and tried to make a booking via telephone. The lady over the phone was very rude and told me to make a booking via email. I sent through an email and they told me that they are fully booked, but I must submit my voucher. I sent through the voucher and asked when the earliest availability was. They did not respond until I followed up nearly a week later. I was told that their earliest availability was after the Groupon expired and they again asked for me to send the voucher. I again responded with my voucher and told them that my voucher would expire. They once again did not get back to me, so I phoned them. I was told that it was my fault they hadn't booked me because I hadn't sent through my voucher and when I said that I had sent it through twice and that I was disappointed with the service I was getting, I was told I have an attitude. I resent the emails where I had attached the voucher. They responded the next day with a time and day we had to be there and in the email saying: "Don't be late." Unfortunately that time and date did not suit me and she did not care to check with me. I decided to rather cancel the voucher directly  with Groupon and get a refund. I informed Hakuna Matata Charters that I had cancelled and also mentioned how disappointed I was in their service; they responded with an email saying: "That's fine." </p>