Active since Oct 2016
3
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3 reviews59 months ago
Quick
Elna from Platinum Life was able to assist quickly and was friendly.
53 replies
99 months ago
Terrible Terrible Service
Today I went to PnP in the Berea Center Durban to pay my water and lights, and cashier "Noleene Veeranna" assisted me with the payment. I asked her to charge me the amount written on the bill, and instead of charging me R1080 she charged me R1800! When I told her that she overcharged me, she said that she can't do anything about it. I then very politely asked the owner "Mr Moores" to reverse the amount and just simply recharge me the correct amount. He had a lot to say about the fact that the customer is not always right, and that he would have to wait for his money for 6 months, and made it feel like it was my mistake (he instantly chose the cashier's word over mine). He finally after a long while decided to refund me my money, and when he instructed Noleen to do the transaction, she refused to do so, and she then went on speaking to her colleagues about me as if I was not in the room. She is rude and incompetent, and she should learn how to respect and treat clients. Mr Moores should also get a lesson on how to be in front of customers, as he lost his attitude and punched the counter when he instructed the cashier to do the refund after she refused to refund me. It made me feel very uncomfortable and threatened, and I will never use the store again. We have close to 80 employees shopping there every day, and if something is not done about this, I will tell everyone to rather spend their money at Shoprite where we see smiles and friendly faces all day. A different cashier by the name Fifi finally helped us and apologized for the inconvenience. Mr Moores and Noleene can learn from her! PnP, please get rid of rude, incompetent staff, as they damage your brand!
105 replies
115 months ago
Terrible Service
<p>I bought a Groupon voucher as a gift and tried to make a booking via telephone. The lady over the phone was very rude and told me to make a booking via email. I sent through an email and they told me that they are fully booked, but I must submit my voucher. I sent through the voucher and asked when the earliest availability was. They did not respond until I followed up nearly a week later. I was told that their earliest availability was after the Groupon expired and they again asked for me to send the voucher. I again responded with my voucher and told them that my voucher would expire. They once again did not get back to me, so I phoned them. I was told that it was my fault they hadn't booked me because I hadn't sent through my voucher and when I said that I had sent it through twice and that I was disappointed with the service I was getting, I was told I have an attitude. I resent the emails where I had attached the voucher. They responded the next day with a time and day we had to be there and in the email saying: "Don't be late." Unfortunately that time and date did not suit me and she did not care to check with me. I decided to rather cancel the voucher directly with Groupon and get a refund. I informed Hakuna Matata Charters that I had cancelled and also mentioned how disappointed I was in their service; they responded with an email saying: "That's fine." </p>
0 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (66.66666666666667%)