HL
Hakunamatata Lodge And Spa
Unclaimed Business
HL
Hakunamatata Lodge And Spa
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Hakunamatata Lodge And Spa
Hakunamatata Lodge And Spa has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Hakunamatata Lodge And Spa across 3 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCW
Charlette W
1 reviews | Active since Jan 2020
1 Mar 2026, 13:26
Hakunamatata nightmare
We booked 3 nights at Hakunamatata. On arrival the fridge was dirty, kitchen bin spilling over and dirty, bathroom basin had hair in. Bedding was shabby, pillows old, stained, and way past the "replace by" condition. Towels were too small for comfort. There were no pots or cooking utensils, just a stove. Tv could only be used if you had your own Multichoice or Netflix profile. Air conditioner did not work properly. A lady came to clean the kitchen bin and bin cabinet, without sanitizer using just a damp cloth. She then proceeded to clean the fridge using the same cloth without even rinsing it. Then went to wipe the bathroom basin. The restaurant is privately owned and not up to standard. We cut our visit short and left straight after breakfast on the first morning, cancelling two nights. We advised the manager on upgrading. He offered to invite us back after upgrading, which we declined due to lack of recreational facilities. There is a pool, but unfortunately it is mostly in the shade. We proceeded to write the manager letters encouraging upgrades. We requested a refund more than once. Our refund requests have been totally ignored. We have not received any emails regarding a refund or acknowledgement of our request. We received an invoice/receipt for the R5500 CASH payment, which we had paid on arrival, only after we left and had asked for it.
Helpful (0)
|Replies (0)CW
Charlette W
1 reviews | Active since Jan 2020
1 Mar 2026, 13:26
Hakunamatata nightmare
We booked 3 nights at Hakunamatata. On arrival the fridge was dirty, kitchen bin spilling over and dirty, bathroom basin had hair in. Bedding was shabby, pillows old, stained, and way past the "replace by" condition. Towels were too small for comfort. There were no pots or cooking utensils, just a stove. Tv could only be used if you had your own Multichoice or Netflix profile. Air conditioner did not work properly. A lady came to clean the kitchen bin and bin cabinet, without sanitizer using just a damp cloth. She then proceeded to clean the fridge using the same cloth without even rinsing it. Then went to wipe the bathroom basin. The restaurant is privately owned and not up to standard. We cut our visit short and left straight after breakfast on the first morning, cancelling two nights. We advised the manager on upgrading. He offered to invite us back after upgrading, which we declined due to lack of recreational facilities. There is a pool, but unfortunately it is mostly in the shade. We proceeded to write the manager letters encouraging upgrades. We requested a refund more than once. Our refund requests have been totally ignored. We have not received any emails regarding a refund or acknowledgement of our request. We received an invoice/receipt for the R5500 CASH payment, which we had paid on arrival, only after we left and had asked for it.
0
Replies (0)AM
Angelique M
1 reviews | Active since Jan 2020
30 Aug 2021, 11:53
Best lodge i have been to.
We spent a weekend at this lodge from the 13th of August. During which we got engaged, this lodge goes above and beyond, from starting our fire in the fire place, always making sure there was enough wood and room service with a smile. The food was divine and the room was really beautiful. I would go back there any day!
Helpful (0)
|Replies (0)AM
Angelique M
1 reviews | Active since Jan 2020
30 Aug 2021, 11:53
Best lodge i have been to.
We spent a weekend at this lodge from the 13th of August. During which we got engaged, this lodge goes above and beyond, from starting our fire in the fire place, always making sure there was enough wood and room service with a smile. The food was divine and the room was really beautiful. I would go back there any day!
0
Replies (0)VG
Vijaykumarie G
1 reviews | Active since Jan 2020
12 Oct 2015, 13:58
Excellent Treatments
disgusting service and the staff smelt of alcohol. the treatments was the worst ever. and the spa is dirty
Helpful (0)
|Replies (0)VG
Vijaykumarie G
1 reviews | Active since Jan 2020
12 Oct 2015, 13:58
Excellent Treatments
disgusting service and the staff smelt of alcohol. the treatments was the worst ever. and the spa is dirty
0
Replies (0)