CB
Charlette W
Active since Dec 2019
3
Reviews
0
Industries
Reviews
3 reviews2 months ago
Hakunamatata nightmare
We booked 3 nights at Hakunamatata. On arrival the fridge was dirty, kitchen bin spilling over and dirty, bathroom basin had hair in. Bedding was shabby, pillows old, stained, and way past the "replace by" condition. Towels were too small for comfort. There were no pots or cooking utensils, just a stove. Tv could only be used if you had your own Multichoice or Netflix profile. Air conditioner did not work properly. A lady came to clean the kitchen bin and bin cabinet, without sanitizer using just a damp cloth. She then proceeded to clean the fridge using the same cloth without even rinsing it. Then went to wipe the bathroom basin. The restaurant is privately owned and not up to standard. We cut our visit short and left straight after breakfast on the first morning, cancelling two nights. We advised the manager on upgrading. He offered to invite us back after upgrading, which we declined due to lack of recreational facilities. There is a pool, but unfortunately it is mostly in the shade. We proceeded to write the manager letters encouraging upgrades. We requested a refund more than once. Our refund requests have been totally ignored. We have not received any emails regarding a refund or acknowledgement of our request. We received an invoice/receipt for the R5500 CASH payment, which we had paid on arrival, only after we left and had asked for it.
0 replies
29 months ago
Their service to me has always been friendly and supportive
Their service to me has always been friendly and supportive. I have more than one product of Platinum. They are highly highly recommended. Thankyou Platinum 🌹
129 replies
77 months ago
12 out of 10 for Isabella Garcia
I love the product. I am 66, my skin looks more like 45 -'50. The help and support and service given by this company is highly commendable, very pleasant. They go out of their way to keep their clients happy. I just love them.
61 replies
Review Distribution
5 Star
2 (66.66666666666667%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
1 (33.333333333333336%)