Poor Communication & Service on a DEMO Sale.

I purchased a FORD Wildtrak 4x4 Demo in Feb 2025 with 1176kms on the vehicle. The Vehicle was advertised as a 2025 model and 1st registered in Jan 2025, but the warranty & service plan was activated as of Nov 2024. At no point was I informed of this by my salesman Grant Paulse and when I queried this with him after purchase and collection, I was told that the Sales Manager would contact me which has not been done. Furthermore, when I drove the vehicle home, I noticed a knocking sound from the rear suspension when went over bumps which has been diagnosed by another Ford Dealer/Service Agent closer to where I stay as a faulty rear left shock absorber that has been ordered for replacement under Warranty. This should have been picked up prior to my collection by the technicians at Halfway Ford Kuilsriver when the Pre Delivery Inspection was carried out. I honestly expected better service & communication levels