Hamley denies Christmas

Head office delivers bad customer service Wasien Khan. My son bought a bubble blaster gun from the Hamleys in the V&A Waterfront for himself at the end of 2023. The product was defective and we could not return it, and we asked family to do it for us. They sent us the credit note via WhatsApp and now Hamleys head office needs the original document after it was confirmed with the store in V&A that the photo and number of the credit note will do. Now Hamles head office refuses to honor the credit note. All my son has wanted for the last year is to have his product changed. As this was his Christmas gift last year for himself.