Staff at store and train ride

Hamleys fourways mall has the worst staff i ever encountered. I also made a complaint on their website a month ago and no body even contacted me regarding the complaint and now again I encountered an issue at this store where the staff is busy having a jol of a time rather than helping any customers. My child is waiting for the train which is parked off for 10 minutes. Even asked two staff members and they said the driver is coming. After going back in the store the driver is busy talking to his friends . After i got annoyed and started complaining and wanted to see the manager, i was told the manager went shopping at wespack. I waited another 5 minutes (total 15) the 1 guy who was riding the bikes all this time came to drive tne train. This is ridiculous.