Property Registration Bad Service

We bought a property through Auction-All and the property registration is done by Hammond Pole Inc it has been 10 months now no hope of occupation and we paying rent, it has been a rollercoaster and a very frustrating transition emails are not answered eventually when you get hold of the consultant assisting no positive response extremely frustrated by this firm, I don't know why they were even selected because from the trail of complains they have and most left unresolve.